Customer Complaints Portal

Please ensure you have entered the correct information in each section before moving on.

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Sector

Select the sector the issue is related to

Healthcare

Heart to Home Meals

Meals on Wheels

Select Your Agency

Start typing the Account Id of your agency and select from the list

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Email contact*

If applicable, please enter your agency sub-group name

Select Your Franchise

Start typing the first 4 characters of your franchise name and select from the list

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Customer Details

Name*

Email*

Credit Request

Customer to be credited with a refund?*

Yes

Product Issue

Type of issue

Food safety

Quality

Food Safety Issue

Unit Code*

Food safety issue type

Sickness

Foreign object

Food safety sickness complaints

Date and time product was consumed on*

Same product has been consumed in the past

How many people consumed this product?*

How much of the product was consumed?*

Date and time consumers fell ill*

How many consumers fell ill?*

List symptoms in order of occurence*

State of illness*

Description of injuries*

Further information around state of plaintiff following injuries*

Food safety foreign object complaints

Product production date

Extraneous material type*

Describe extraneous material*

Include size, hardness, sharpness and shape

Quality Issue Details Remove

Unit Code*

Product issue type*

Quantity*

Product expiry date

Package Size*

Additional information

Attach image to support complaint

Photo Evidence

Attach images to support complaint